| Thank you for considering a
purchase with Harpdeals.com!
25% Guarantee
Why shop with Harpdeals.com? For
starters, we offer 25% off the manufacturers retail price every single day
of the year! No "one day only", no "seasonal", or "10% off.... if you have a
coupon". We offer a no-haggle, no fine-print, 25% off manufacturers retail
price guarantee 24/7, 365 days a year!
How about supplies
and accessories?
We even offer a 25% discount on
strings, tuners, books too! With proper care, harps only getting better with
age. With this, most customers will only buy one, two or three harps
throughout their lifetime. So, while we offer a sweet deal on great harps
here at HarpDeals.com, we could not stay in business without repeat
customers. Thats why we offer such a huge discount on all items here at
HarpDeals. We want you to be happy and most certainly want you to return.
You want more?
We offer a free set of strings
and a free handheld harp tuning tool with every harp we sell!
How about shipping? Harps are
heavy!
Have you got that right! Most
harps are oversized according to UPS and can tack on anywhere between an
extra $70 - $150 in shipping charges. No worries at HarpDeals.com! We offer
free shipping on all orders over $269.99 - which covers the majority of
harps we sell.
Who is HarpDeals.com?
HarpDeals.com is owned, operated
and professionally managed and maintained by Alevare. We have been in
business on the web since early 1999 serving easily a hundred thousand
repeat customers in that time. With your faith and repeat business, we will
keep on providing the best musical instruments and accessories at the lowest
prices for many, many years to come!
Have Questions? Be sure to
review our FAQ below.
If you still have questions we
neglected to cover, please feel free to contact us via the email form we
have provided on every page our our website. We will respond with a thorough
answer as quickly as possible. Now, on to the faqs!
We have made it as simple as possible to determine
the estimated order processing and delivery.
This depends upon:
- When you order it (Orders
processed Monday - Friday Only)
- The lead time required for
all items to ship from our warehouse
- The shipping time in transit
with either UPS, FedEx or USPS
The estimated lead time we require for most items
including instruments and accessories is 3 - 4 business days. We do require
a longer lead time for the following:
- Music Books and Videos (4
- 5 business days)
Each estimated "lead time" reflects our experience
with how long it normally takes for that product to arrive at our shipping facility
from our warehouses after you place your order. Since we ship everything from
a single order in a single package, refer to the estimated "lead time" for the
slowest product in your shopping cart to see how long we expect it to be before
your order can ship from our warehouse. Add "lead time" to shipping time in
transit to get the estimated total time it will take for your package to arrive.
Please note: We reserve the right to create separate shipments for a single
order because of unexpected changes in product availability. If we do split
your order into separate shipments, your shipping charges will remain the same
and you will not be charged extra for this service.
*If you find that you need one or two items with
a shorter lead time, please send two separate orders. Otherwise, we will
wait to ship all items together as a single order. If you have already placed
an order, your credit card etc. will be charged shipping costs that we incur
for two separate shipments.
We accept Visa and
MasterCard only. We use a secure sever for
all transactions. We ship only to the credit card holder's billing address unless
we have made contact for prior approval. This includes all credit card orders
and Pay Pal transactions. We do accept checks however we wait until checks clear
before shipping merchandise. If you are on a time schedule, please use
one of the payment options above.
Sorry, we do not accept orders by phone at this time.
Remember that we use offline payment
processing,
which means as soon as we receive your order, we delete your credit card
information from our online database. All of our employees work in-house and
go through lengthy background checks before being employed by us.
Secure Checkout
The above information
should answer any questions you may have about the security of your credit card
and (or) personal information. At our check out page, (the page that you put
your payment information in, i.e., credit card number) you will see the "locked
lock", a "key" or other "secure" icon within your browser. All of your information
is handled through one of the most respected Internet security companies, Verisign.
To view our security certificate for yourself, right click your mouse while
your curser is on the payment info (checkout) page and a window will appear
to check the page properties. In those properties you will find a tab for "Security".
Depending on your geographical area, we will
calculate whether there are government taxes on your order. Residents of
Virginia, Washington DC, North Carolina, Tennessee, Florida, and California will be asked to pay state sales tax.
We reserve the right to ship items by the most
logical and suitable means including Fed Ex, UPS, USPS and DHL.
UPS Ground, Fed Ex, USPS and DHL have no service
guarantee and sometimes may take much longer to deliver than expected.
The cost to ship anywhere in the Continental
United States is as follows:
$1.00 - $20.00 =
$5.99
$20.99 - $50.00 = $7.99
$50.99 - $100.00 = $8.99
$100.99 - $269.99 = $9.99
$270.00 - $1000.00 = FREE!
**We do not outside the
continental United States under any circumstances.
If you are a new customer with our company, we
do require verification from credit card holder's bank before we ship
merchandise.
We ship only to the credit card holder's
billing address unless we have made contact for prior approval.
**We do not outside the continental
United States under any circumstances.
We employ several different shipping methods
to get your order to you quickly and safely. To view the status of your order,
log into the account that you created when placing your order, and click on
ORDER HISTORY, then VIEW ORDER. When your order has shipped, a tracking number
will be located at the bottom of your order. *Please note, we will not respond
via email with tracking information due to security reasons. To view current
the current status of your order, please log into your account.
Please note: If your tracking number isn't showing
in the shipping system, try again later. UPS and Fed EX don't update until about
7PM EST.
To track your package via UPS,
click here.
To track your package via FedEx,
click here.
Use the tracking number we emailed you to obtain
the delivery status of your order by visiting the Postal Service's web site
below or by calling 1-800-222-5011. Delivery status means what it says. **Items
can not be tracked during shipping, only when the package has been delivered
and signed for.
To view delivery confirmation of postal items,
click here.
The USPS Delivery Confirmation service gives
the customer and shipper the date, ZIP Code and the time your article was delivered.
This does not show the package on it's route as does UPS or Fed Ex on when the
package has been delivered, hence, the name Delivery Confirmation.
What purpose does this service?
When we ship with delivery confirmation it allows
us to send you an email notification that your package has been packed and shipped
and you should be on the lookout for it in the next few business days.
This
URL provides more information regarding Delivery Confirmation.
If you have not yet received your
order or your tracking number is not listed in your order history, feel free
to
contact us. Please verify that your order
has had sufficient time to be process and ship before sending an inquiry.
We will then check on the status of your order, and update your order history.
You must log in to your account to view this update.
*Please note, we will not respond
via email with tracking information due to security reasons. To view the current
status of your order, please log into your account
We are available Monday - Friday
from 10am - 5PM (excluding holidays and weekends) and will respond to your request
within the 24 - 48 hours.
We truly appreciate your business and want you
to be happy with your purchase.
If you are not completely satisfied with items
purchased from HarpDeals.com, send us an email. We can accept return items within 7 days of the shipping date
for a refund, less a 20% restocking fee and original shipping costs! Packages
without prior authorization will be refused and returned to sender so please
be sure to get prior authorization first. Shipping
cost you incur to return items are non-refundable.
We will notify you via e-mail of your refund
once we've received and processed the returned item. You can expect a refund
in the same form of payment originally used for purchase within 7 to 14 business
days of our receiving your return.
We do not offer an exchange or refund on certain
items including but not limited to:
- Any items returned after 7
days from the shipping date.
- Any item that is not in its
original condition, is damaged, or is missing parts. This includes ripped/torn/cut/restapled
poly bags.
- Personal Use Items: Reeds,
Harmonicas, Pitch Pipes, Ear Plugs, Chanters, Mouthpieces, Pennywhistles, Tinwhistles, mouthblown instruments etc.
- Copy-protected material: CD-ROMs,
DVDs, Video Tapes, Sheet Music, Books, Software, etc.
- Disposable products: Drum
Heads, Drumsticks, Banjo Heads, Cymbals, Strings, Harmonicas, Mouthpieces,
Reeds, Bagpipe Chanters, Strings, Cleaning supplies, care products, rosin,
tubes, etc.
- Parts and Modules: Electronics
equipment including not limited to musical instrument parts, pickups, speakers,
amplifiers, keyboards and microphones etc.
- Items we have included refer
to items that HAVE or HAVE NOT been opened.
Please do not send us such items, as we do not
issue refunds for non-qualifying items and cannot return these items to you.
If you would like to return an item
that qualifies for a refund or exchange, please contact us with Returns in the
subject heading.
Please do not ship items until your
RA# request has been accepted. We will contact you within 24 - 48 hours, Monday
- Friday with approval for your request.
When you have received
your RA #
1) Package your Item(s) for Return
Include all original packaging,
accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g. owners
manual, warranty card, etc.) for a complete refund. Please do not write on the
box, manual, or warranty card until certain you will keep this purchase.
-
Repack, Double Box, and Insure
You are responsible for merchandise
until it safely reaches our warehouse. To protect your return please: (a) Repack
items using all original packing materials (b) Box your shipment to prevent
damage (c) Insure for the full value of your purchase (d) Write the Return Authorization
# on the outside of the shipping box, NOT on the merchandise box.
Merchandise without an RA # will be refused.
2) Ship Your Return
Ship your items back with a traceable
service like FedEx or UPS and keep the tracking number. We are not responsible
if your return merchandise gets lost via your parcel carrier. We do not pay
or reimburse shipping charges incurred for item returns.
3) Allow 7 - 14 business days
Returns take approximately two weeks
to process. Credit Card/Pay Pal purchases are credited back to the original
credit card. Check and Money order purchases are refunded by company check.
We also offer store credit and gift vouchers to the original purchaser. At that
time, we will update your account with the status of your return, including
account balance, restocking fee and store credit information.
If your request
has been denied:
Please review our Return Policy
located here on our Shipping and Returns page.
As stated in our Return Policy,
we do not offer an exchange or refund on certain items including but not limited
to:
-
Any items returned after 7 days
from the shipping date. Anytime after the first 7 days after receipt of merchandise,
all returns and replacements must be handled directly with the manufacturer.
Manufacturer warranties vary on each product.
-
Any item that is not in its original
condition, is damaged, or is missing parts. This includes ripped/torn/cut/restapled
poly bags.
-
Personal Use Items: Reeds, Harmonicas,
Pitch Pipes, Ear Plugs, Chanters, Mouthpieces, Pennywhistles, Tinwhistles,
etc.
-
Copy-protected material: CD-ROMs,
DVDs, Video Tapes, Sheet Music, Books, Software, etc.
-
Disposable products: Drum Heads,
Drumsticks, Banjo Heads, Cymbals, Strings, Harmonicas, Mouthpieces, Reeds,
Bagpipe Chanters, Strings, Cleaning supplies, care products, rosin, tubes,
etc.
-
Parts and Modules: Electronics
equipment including not limited to guitar parts, pickups, speakers, monitors,
amplifiers, keyboards and microphones etc.
-
Items we have included refer to
items that HAVE or HAVE NOT been opened.
-
Please do not send us such items,
as we do not issue refunds for non-qualifying items and cannot return these
items to you.
Refunds must meet all conditions
stated in our returns policy to obtain a credit or items will be returned at
your expense.
Occasionally we are notified by suppliers after
an order is made that certain products are manufacturer backordered, temporarily
unavailable, out-of-print, not yet released, or discontinued. We will inform
you by E-mail as well as update your Order History if any products are backordered.
If an item in your order is no longer available,
that product is automatically cancelled, with the remaining products shipped
on schedule. A credit to your charge card will show within 7 - 14 days after
we have shipped your order. Shipping charges will be reduced if a lower shipping
fee for the items in your order equal less than the amount on the posted shipping
fee schedule. Orders paid for by check or money order will receive check refunds.
Please inspect merchandise immediately and contact
your carrier if you see evidence of defective merchandise due to poor handling.
Please do not accept any shipment if the packaging
appears damaged in any way.
We strongly suggest that you inspect your order
in company of the carrier and file a complaint with the carrier at that time.
Call UPS Customer Service at 1-800-PICK-UPS or FedEx at 1-800-Go-Fed-Ex. Both
shipping companies will be happy to assist you with the damaged shipment/claims
process. After you've spoken to Customer Service, you will be given a claim
number.
We carefully inspect all merchandise before it
is shipped. If an item is damaged or defective for reasons other than poor handling,
please
contact us with DAMAGED/DEFECTIVE MERCHANDISE
in the subject heading to receive an exchange of the defective item. We offer merchandise exchanges only on defective and damaged merchandise.
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